Terms & Conditions

 

Terms & Conditions

Welcome to our store! These Terms & Conditions govern your use of our Shopify store based in the Netherlands, where we offer premium outdoor wellness products. Please read these carefully before making a purchase. By accessing our website and placing an order, you agree to these terms.

1. General Information

  • Company Name: Eloraz
  • Address:

    Hugo van der Goeslaan 2 (8558)

    5613LG Eindhoven

  • Chamber of Commerce Number:

    94052735

  • Email: info@eloraz.eu
  • Phone: 

2. Orders and Payment

  • All orders are subject to availability.
  • Payment can be made via the checkout options provided on the website.
  • Prices are in Euros (€) and include VAT unless explicitly stated otherwise.
  • We reserve the right to refuse or cancel any orders in case of pricing errors or suspicion of fraud.

3. Delivery and Shipping

  • We deliver within the Netherlands and internationally.
  • Estimated delivery times are provided at checkout but are not guaranteed.
  • Shipping costs will be calculated at checkout and are to be paid by the customer unless stated as free.
  • We are not responsible for delays caused by customs inspections or carrier issues.

4. Returns and Refunds

  • We do not accept returns for our products. This policy applies to all custom-made or personalized items, which are non-returnable unless they are found to be faulty or damaged upon delivery.

     

  • If you believe your product is defective, please contact us at info@eloraz.eu to initiate a return or discuss a resolution. Please note that refunds are only issued in cases where the product is confirmed to be faulty or damaged.

     

  • We are committed to delivering high-quality products and ensuring your satisfaction. For any questions or concerns, feel free to reach out to us at info@eloraz.eu.  Thank you for your understanding!

5. Warranty and Liability

  • Products are covered by the legal Dutch warranty period of two years.
  • We are not responsible for damages caused by misuse, improper installation, or external factors.
  • Our liability is limited to the purchase amount of the product.

6. Privacy Policy

  • We collect and process personal data in accordance with the Dutch Data Protection Act (AVG).
  • Your information is used solely for order processing and communication.
  • For detailed information, please see our Privacy Policy on the website.

7. Intellectual Property

  • All content on the website, including images, descriptions, and logos, are protected by copyrights and trademarks.
  • Unauthorized use or reproduction is strictly prohibited.

8. Amendments and Governing Law

  • We reserve the right to update these Terms & Conditions at any time.
  • These terms are governed by Dutch law.
  • Disputes will be subject to the jurisdiction of the courts in the Netherlands.

If you have any questions about these Terms & Conditions, please contact us at info@eloraz.eu .

Thank you for shopping with us!