Shipping Policy
Shipping Policy
Thank you for choosing our premium sauna products. Due to the size and nature of these items, we have specific shipping procedures in place to ensure a smooth delivery process.
Shipping Details:
- Shipping Costs Included: The price of your product includes shipping costs, so there are no additional fees for delivery.
- Delivery Timeframe: Please allow 3-6 weeks for processing and delivery. Delivery times may vary depending on your location and product availability.
- No Tracking Number: Due to the logistics involved in shipping large items, a tracking number is not provided. Rest assured, our team carefully coordinates the delivery process.
- Delivery Notification: You will be contacted by our delivery team or carrier to schedule a convenient delivery date and time.
- Inspection Upon Delivery: We recommend inspecting the product immediately upon arrival. If there is any visible damage, please notify the delivery team and contact us promptly.
Important Notes:
- We are not responsible for delays caused by unforeseen circumstances such as weather, carrier issues, or incorrect address information provided by the customer.
For any questions or concerns about your shipment, please contact us at info@eloraz.eu
Thank you for your patience and understanding as we work to deliver your premium sauna experience!