Return Policy

Return Policy 

Thank you for choosing our premium sauna products. Due to the custom nature, size, and hygiene considerations of our saunas, we do not accept returns, exchanges, or refunds once the product has been purchased and delivered.

Please Note:

• All sales are final.
• We encourage you to review product details, specifications, and dimensions carefully before making your purchase.
• If you have any questions or concerns, our customer service team is here to assist you prior to your purchase.

In Case of Damage:

• If the product arrives damaged, you may return it at your own cost for a replacement, or our team can arrange to visit and repair the damage, depending on the situation.
• Please contact us immediately upon receiving the damaged product to discuss the best solution.

Thank you for your understanding and support. We are committed to ensuring your satisfaction with our high-quality saunas.

For further assistance, please contact us at info@eloraz.eu